Alexander Proudfoot helps companies better execute their plans and strategies to deliver substantial improvements in performance and profitability. More about Alexander Proudfoot
We know how to mobilize employees to reshape an organization and achieve a competitive advantage. Employees can be the change necessary to move a company forward—real, deep and sustainable change.
Proudfoot has a successful track
record of partnering with executive management teams to reach long-term goals.
Whether a company needs to industrialize its back office
operations, address rising administrative costs or significantly increase the
quality of its customer service levels to grow revenues, we have the experience and
expertise to get the job done.
executive team at a banking institution needed to increase revenues,
improve processing times and reduce costs across all locations.
Approach: Proudfoot implemented a
new approach aimed at maintaining customer relationships that drastically
improved the performance and productivity of the customer service organization.
The approach reprioritized activities and included both a new sales system to
enable management to take correct, accurate and timely decisions and a
redesigned organizational structure.
project made an impact from both a cost and a revenue standpoint. Labor costs
were reduced by 19%, while revenues increased 11% as a result of a 67% increase
in the number of offers and a 46% increase in the number of contracts
Objective: The company needed to
service and restore competitiveness by cutting
account opening cycle time without errors.
Approach: Proudfoot and the client’s
people partnered closely to simplify the account opening process. A system to
enable management to take correct, accurate and in time action was established
to improve processes and employee behaviors. The system included daily
and weekly operating reports for all banking sites, which
helped to increase the visibility of individual performance in real