• Alexander Proudfoot Alexander Proudfoot

    Proudfoot designs, implements and accelerates operational transformation - realizing tomorrow's results today. More About Alexander Proudfoot
  • Utilities

    Adding value through disciplined execution

    In recent years, Proudfoot has completed over 80 projects around the globe with many of the world’s leading utility and utility service firms. By working alongside these companies to deliver operational excellence, Proudfoot has gained an intimate familiarity with the diverse challenges the industry is facing daily—changing regulatory environments, community engagement concerns, new and more stringent safety requirements, more complex distribution frameworks and large infrastructure requirements.

    Typical Results

    Results you can count on
    What we can help you achieve


    • improvement in customer service 25%
    • increase in unit reliability 20%
    • 18% throughput increase
    • 15% reduction in raw material costs
    • 5% improvement in saleable yield
    • 10% improvement in gross product value
    • 10% decrease in energy usage and costs
    Additional Resources

    What We Do

    Your partner for rapid sustainable change
    Improving delivery capabilities for utility providers

    Our tried and tested methodology analyzes a client’s operations in order to develop and then deliver a tailored program to address the specific needs identified. Within months, our clients are poised to maximize the effectiveness and profitability of their operations. Proudfoot is able to deliver operational improvements across areas such as product distribution consistency and cost effectiveness across the utility value chain from customer service and energy usage to contractor management and saleable yield.

    • shoulder-to-shoulder
    • Implementing programs tailored to each company
    UTILITIES-WWD-TX1Proudfoot works shoulder-to-shoulder with management and front line supervisors to identify opportunities and implement sustainable change and accelerate achievement of a client’s objectives through an unparalleled approach to disciplined execution.
    UTILITIES-WWD-TX2By employing proprietary techniques and developing specific tailor-made programs, Proudfoot engages and coaches client personnel, reduces costs and eliminates waste to streamline purchasing processes and improve asset utilization.

    Client Results

    What our clients say
    “Proudfoot has a very hands-on, practical approach to training and coaching that was well received by the team. Staff was involved throughout the process, which ensured ownership of the changes that were implemented.”
    Chief Executive Officer, International Power Hazelwood 
    “Proudfoot's help was outstanding: motivation, follow up, behaviors, skills matrix, daily follow up roles...all in all, a complete new culture.”
     Director, Gas Natural Union Fenosa
    Project Results - Successful Past Projects
    • Cost reduction
    • Project management
    • Procurement
    Objective: The client was looking for new ways to cut costs while increasing the efficiency and productivity of its operations.

    Approach: The team implemented a new management approach to increase visibility and installed a standardized work ticket process to streamline processes. Master schedules and forecasting strategies were also used to better balance the workload and save on labor costs. The team also helped management redesign job functions to streamline the department’s key objectives.

    Results: Invoice processing rose by 36% while staffing levels decreased. Total non-invoiced tickets fell by 40% and average days outstanding fell to 30%. The new behavioral model provided a consistent framework and clarity over expectations for management behavior and responsibilities.
    Objective: A large utility company needed to demonstrate operational improvements to the regulatory commission in order to avoid a rate increase.

    Approach: The project implemented authorization checks and balances for overtime and hiring. Executive alignment and behavioral training sessions were conducted to improve work efficiency. The team reallocated the workload from contractors to in-house field techs and restructured construction, technical support, and business development units. A contractor management policy was developed and integrated through procurement and business units.

    Results: The results were a 28% increase in field-tech productivity and a 33% reduction in fleet hours per work order. In addition, the project reduced subcontractor usage as well as rates due to better management. The project also secured a 30% improvement in customer relation skill sets using training programs.
    Objective: The client wanted to reduce costs by 30% within 12 months.

    Approach: Proudfoot worked with the client to implement a plan to improve communications between procurement and engineering. The team also conducted change management training to promote a more efficient workforce.

    Results: The client reduced departmental costs and improved communications between the different departments. Purchase spending was also reduced.

    Areas of Impact

    Proudfoot can help across all operations
    Alexander Proudfoot has more than 70 years of experience delivering operational results across various industries and operational areas. Allow us to tap into this knowledge to help you maximize your operations.
    • Process improvement
    • Productivity
    • Contact center effectiveness
    We work across every part of a business and provide management with the tools to monitor performance and take corrective action to improve areas of identified weakness. We align employee thinking and behavior with the redesigned or newly created process to prevent people lapsing back into old habits. Time is dedicated to establishing a culture of continuous improvement. We train and coach internal teams on follow-up techniques and ways to identify opportunities for further improvement.
    Improving productivity and increasing organizational effectiveness can deliver a real step-change in business performance, enabling companies to gain a valuable competitive advantage over rivals. Alexander Proudfoot has been synonymous with productivity improvements and operational effectiveness since 1946.  We use a unique methodology for measuring productivity, first developed by our founder and continuously updated and refined since then.
    We help companies across all industry sectors to transform contact center effectiveness, providing practical solutions to solve our clients’ most persistent issues. In our experience, many companies overlook significant opportunities to grow revenues and improve profits by managing their centers more effectively. Our customized seven-step improvement program ensures workable solutions to common shortcomings, driving benefits straight to the company’s bottom line.
    Other Areas
    • Safety
    • Working capital
    • Maintenance
    • Customer service
    • Organizational alignment
    • Capacity utilization
    • Sales effectiveness
    • Distribution
    • Contractor management
    • Engineering
    • Employee skills
    • Purchasing
    • Scheduling  and forecasting
    • Transport & shipping