• Alexander Proudfoot Alexander Proudfoot

    Proudfoot designs, implements and accelerates operational transformation - realizing tomorrow's results today. More About Alexander Proudfoot
  • Productivity

    Delivering Accelerated Results

    Strategic operational improvements can lead to increased productivity and help CEOs realize the full potential of their business in a relatively short period of time. Improving productivity and increasing organizational effectiveness can deliver a real step change in business performance-giving companies a competitive edge over the competition.


    Typical Results

    Results you can count on
    What we can help you achieve


    • increase in overall productivity 35%
    • maintenance productivity increase 30%
    • 20% improvement in throughput and productivity
    • 20% productivity increase through transformed R&D
    • 60% improvement in order payment processing
    • 40% increase in utilization rates
    • 45% increase in call center productivity
    Additional Resources

    What We Do

    Your partner for rapid sustainable change
    Eliminating barriers, blockages and bottlenecks

    Alexander Proudfoot has been synonymous with productivity improvements and operational effectiveness since 1946. We use a unique methodology for measuring productivity that was developed by our founder and is constantly evolving to meet the unique needs of our clients.

    • Comprehensive approach
    • Eliminate barriers
    • Partnership
    PRODUCTIVITY-WWD-TX1Our comprehensive approach to productivity improvement gives companies the advantage of leveraging every company resource to outperform the competition.
    PRODUCTIVITY-WWD-TX2In spite of the growing complexities of running a business, we uncover and eliminate barriers so deeply ingrained that people have either given up complaining about them or do not realize they are correctible.
    As a leader in productivity implementation, we partner with our clients to create a more efficient and productive work environment. We work closely with each client to quickly implement changes that yield the best results.

    Client Results

    What our clients say
    “We recorded our highest productivity levels at the project’s completion, proving that major change is possible in a short time frame. Cathay Pacific Catering Services has become more competitive and all of this has been achieved without affecting our hard won reputation for quality, safety and service.”
    Chief Executive Officer, Cathay Pacific Catering Services
    “Working with Proudfoot has been the catalyst that has enabled selected sites to increase productivity significantly without additional capital expenditure. Proudfoot’s project leaders worked with and through our operations managers and delivered increased productivity on every occasion. Specific objectives for each assignment were clearly understood and agreed. One of the real long-term benefits has been the learning experience for everybody involved in the projects. Sitting here today, we are more capable, and much better equipped. Our thinking has moved on regarding focused implementation. We now have an organization which, with Proudfoot’s support, is in a much better position to quantify and embrace the necessary productivity improvements in order to maintain our competitive edge."
    Project Manager, BlueScope Steel
    Project Results - Successful Past Projects
    • Cost reduction
    • Quality and cycle time
    • Process improvement
    Objective: A mining company had been trying for a few years to reduce cost per ounce and wanted to boost the success of this initiative. For improvement to take place, cultural change towards supporting the initiative was needed, as well as the development of a more productive, stable and predictable operating environment. In addition, the client wanted to encourage workers to work to their full potential.

    Approach: We developed, designed and implemented a better system for supervisory behavior that increased the frequency with which supervisors were receiving information. A new system was designed and implemented to facilitate better communication across the different areas of operations, and fostered greater compliance with the required mining processes. New procedures were created and implemented to analyze equipment failure in greater detail.

    Results: The culture of the organization shifted so that it was more aligned with one overarching strategy. As well, cost initiatives were found to have additional significant savings available.  The team achieved a 7% productivity improvement. In addition, the client achieved a 10% improvement in equipment availability and enhanced throughput as the result of better recovery. As well, consumption of diesel was reduced and increased production plan compliance by 97%.

    Objective and Vision: The client was experiencing a change in growth and was struggling to meet customer service  standards–they rated last by an external review of providers. In order to improve, the client desperately needed to reduce time to process claims and policies and rework while increasing team productivity.

     The Proudfoot team developed and installed tools for aligning demand and resources. Additionally, the team implemented a process to convert overall plan into specific action steps to be taken and a reporting and review structure to quickly address problems and variances. Reengineered work processes addressed poor managed workflow and load balancing, excess rework and quality issues. Comprehensive management training drove sustainable behavior change.

    Results: The new customer service approach reduced end-to-end processing time by 38%, rework by 52%, and customer complaints by 48%. It also delivered a 30% increase in productivity.


    Objective: A company had recently implemented a cost reduction initiative to combat squeezed margins. However, the executive team quickly realized that the initiative couldn't deliver. The objective was to enhance the existing initiative and maximize utilization of existing resources in order to avoid additional capital expenditures.

    Approach: Proudfoot analyzed performance across multiple departments, including manufacturing, maintenance, procurement, and packaging and logistics. The team developed and implemented a system to ensure management was able to make correct and accurate decisions in a timely manner that focused on planning, scheduling and improved communication. As well, the team focused on procurement, packaging and logistics with the aim to reduce costs.

     The client experienced a 10% productivity increase, an 80% overtime decrease and a 21% increase in overall equipment effectiveness. The company was also able to achieve price reductions between 27-46% through contract renegotiation with suppliers. Most notably, however, was the behavioral change; the employees became more aligned, benefiting the whole organization.

    Areas of Impact

    Proudfoot can help across all operations
    Alexander Proudfoot has more than 70 years of experience delivering operational excellence to businesses all over the world. Allow us to tap into this knowledge to help you maximize your operations.
    • Manufacturing
    • Banking
    • Engineering and Construction
    Alexander Proudfoot’s specializes in sustainable operational and financial improvement through disciplined execution, enabling our manufacturing clients to achieve their growth targets, revenue and profit goals with greater speed, predictability and control.
    Proudfoot has completed projects around the globe with many of the world’s leading financial institutions including Bank of America, AXA, ING and American Express. Whether a company needs to industrialize its back office operations, or address rising administrative costs, or significantly increase the quality of its customer experience to grow revenues, Proudfoot has a track record of success in partnering with executive management teams to reach these goals
    We partner with engineering and construction companies to help them thrive in an increasingly challenging marketplace. No stranger to market volatility, we help these companies drive the rapid execution of their corporate strategy from improving the top-line to strengthening their resilience to a market downturn and preparing them for future growth
    Other Areas
    • Warehousing and distribution
    • Maintenance
    • Supply chain effectiveness
    • Logistics and shipping
    • Packaging
    • Inventory
    • Research and Development
    • Sales and service effectiveness
    • Management systems
    • Purchasing and procurement
    • Machine and labor efficiency
    • Meeting effectiveness
    • People behavior and alignment
    • Sales & marketing
    • Production